UK VZ27 Node reboot

08:42PM - 05th September Due to significant performance issues that have been traced back to a hung container that is causing significant disk I/O issues node VZ27 needs an immediate reboot.This will take place as soon as this announcement goes live and hopefully, everything will be back up within an hour.Those that were on OpenVZ 6 that got ... Read More »

5th Sep 2020
USA VPS Control Panel issues [Resolved]

The issues are known, things may take a while to respond or actions may say they are done when nothing has changed e.g. reinstalls reboots, VNC is also impacted.

This is an intermittent network issue outside of our network boundary, communication has been sent to the responsible party and hopefully, this will be resolved within 24 hours.

28th Aug 2020
Phoenix Storage server migrations [Complete]

Below is the email sent to all impacted users, updates and progress when work begins will be below the email:Good Afternoon, Recently new configuration of storage nodes was deployed after learning lessons from the older hardware configurations and limitations. The difference in performance between the old and new configs is quite literally night ... Read More »

25th Aug 2020
VZ27 UK issues 5th Aug 2020

Issues impacting the VZ27 UK server should be resolved within 45 minutes, the service is restarting now.

It is possible you may need to manually boot your server if it does not come back up on its own by 10:00 (UK/London)

Sorry for the trouble this was a silent failure so it was not picked up until the morning checks.

5th Aug 2020
Intermittent network issues Phoenix

The network issues in Phoenix are known, the local DC network team are investigating.

4th Aug 2020
USA Phoenix Store3 Down

16th July 2020: 08:30 (UK/London) There seems to be a hardware failure on this node, the network card is not being detected at all by the OS.Remote hands have been requested and acknowledged.ETA for recovery at this stage is unknown.Sorry for the inconvenience, updates will follow as they are available. 16th July 2020: 10:10 (UK/London)The issue ... Read More »

16th Jul 2020
Netherlands VZ20 Reboot

8th July 2020 - 18:27 VZ20 - Netherlands has suffered a kernel panic which was not recoverable, the VZ service failed entirely and the node had to be rebooted, this was all caught within a few minutes so disruption should be minimal, containers are booting now.Sorry for the inconvenience, the dump will be audited to see if there was a specific ... Read More »

8th Jul 2020
NAT UK VZ service issues [Resolved]

13:00 - The issues with the UK NAT VZ service are known and are being actively worked on, service will be restored as soon as possible.

15:00 - The issues have been resolved, if your container is showing offline it will boot fine when you click the reboot button.

10th Jun 2020
PayPal Payment Delays.

For the past 48 hours, some invoices/payments made via PayPal are remaining in an unpaid state, this is resulting in some services not being activated or some active services being suspended.PayPal has confirmed that this is an issue with their own IPN (Instant Payment Notification) system, they have manually pushed through many of the pending and ... Read More »

20th May 2020
mininode9vz7 reboot (Phoenix NAT)

This host node requires an emergency reboot due to a memory leak issue in the current kernel which is making things very unstable. Service should be restored by 14:30 15th May 2020 (UK/London) Service has been restored, if you were migrated from OpenVZ 6 late last year it is possible your container did not autostart however you should have no ... Read More »

15th May 2020