30th October 2019 @ 18:30PM (UK/London)Apologies for the continued disruption, as many will have notices a whole host of issues are coming up when trying to manage these migrations in the current manner. The UK and Netherlands have significantly more containers than any other location and it seems the methods used in the other locations have not ... Read More »
Due to a process getting stuck during migration there is no option but to reboot the node.
This should be complete within an hour.
Work starting 14:45pm (UK/London) 30/10/2019
Update: The issues were mor significant than initially thought, hopefully work will complete by 16:30 (UK/London)
Good Morning,As part of the ongoing migration work an issue has been found on the Netherlands node VZ20 which requires a reboot in order to resolve, as this issue can impact multiple containers and lead to possible data loss under the right conditions it is being done without delay, Services should be restored within 60 minutes maximum.Work ... Read More »
11:50am - 16th Sep 2019: Due to issues with a number of containers locking and causing performance issues for all containers on the node a reboot has been performed, hopefully services will be restored within 30 minutes.
12:25pm - 16th Sep 2019: Containers are now starting, service should be fully restored soon.
16:23 - 26th Aug 2019
The VZ service on this node is having some issues, the newer kernel is bing installed and the node will be rebooting.
Sorry for the inconvenince.
16:54 - 26th Aug 2019
All customer services/containers on Node 7 are now starting.
7th July 2019
The issues are known and resovery is being worked on.
Databases are restoring now and this should be complete by 16:00 UK/London time.
14:32 - All databases now restired, if you are having any issues please open a ticket.
11:53 - 11th June 2019 - Some more significant hardware issues have been found while replacing the CPU cooler, a full check is being done, before putting the services back in to production, this could take up to 16:00Updates will follow as more information is known.12:40 - 11th June 2019 - It is apparent there is substantial filesystem damage due ... Read More »
Monday may 27th - 12:00 The issues with the shared hosting are know, work in in progress to recover it.Monday may 27th - 15:45 There are some issues within the WHM/cpanel system preventing some account restores as such this has been escalated and is awaiting the attention of seniour WHM support staff, if there is no way forward found by the end of ... Read More »
The issues impacting KVM Node 7 are known and investigation is in progress.The swap partition on the host node went ready only according to the console which locked up the host node.As this stage it is not known if this is as a result of the updates or a disk issue, initial checks on the disks indicate no issues.For now the swap partition has been ... Read More »
All work is complete, please open a ticket if you have any issues after checking to make sure no ISO's are mounted within solusvm. email sent to all customers below: Following the recent significant security issues with intel processors all physical servers need to be updated and rebooted. This will take place between 09:00 and ... Read More »