Apr 18th UK Services - issues Enfield.

21:40 - 18th April 2017 - The issues in the UK affecting some customers are known, it is being investigated everything should be back up within 30 minutes.

Sorry for the inconvenience.

Apr 10th UK OpenVZ node 6 and 3(a+b) reboot

Due to serious performance issue UK OpenVZ node 6 requires an immediate reboot, some of you are aware and have been in contact regarding the performance issue on this node, while the issue has been identified there is a bit of work to be done to fully resolve the issue, that work was planned for April 15th however due to the immediate performance ... Read More »

Mar 24th Phoneix Node 21 reboot

07:38 GMT+0 - 24th March 2017 - Node 21 in Phoenix requires an urgeant reboot due to a locked container generating significant load, service should be restored within 15 minutes.

Mar 12th Netherlands node 5 reboot

14:02 GMT 12th March

Netherlands Node 5 suffered a significant DDOS attack, unfortunatley the VPS that was the target has become locked in an unkillable state due to massive load which is impacting everyone.

The node will need to be rebooted which is in progress now.

Feb 20th Network issues Enfield/London/UK [RESOLVED]

The issues are known the DC is investigating, this is affecting all UK services.

Feb 18th Phoenix OpenVZ Node 21

17:10 - 18th february 2017

The node is being rebooted due to load issues caused by the solusvm software, they still have not fully resolved this and it is the reason for the last few reboots, it has been reported.

Feb 15th Netherlands OpenVZ node 5 reboot

21:55 GMT+0 15th Feb 2017 - An issue has been identified on this node a number of containers have hung and become unkillable but they are generating significant load.This is a known issue that has been patched on other nodes but this one was unaffected so no updates were applied as it always requires a reboot, sadly it seems it was unavoidable ... Read More »

Jan 27th Phoenix OpenVZ Node issues

- 13:02 GMT +0 27/01/2017 -The issues in Phoenix are known, they are being caused by a solusvm related process that gathers ram info for the servers to display in solusvm.Sadly despite having reported and escalated it a number of times a permanent fix does not seem to be available, I have again escalated this within solusvm and hope for a long ... Read More »

Jan 24th UK Packet Loss

06:50am 24-01-2017 - The issue with packet loss impacting all UK servers is known and is being worked on

Jan 18th Phoenix Xen Node 8b reboot [Issues]

An email regarding security patching was sent out today, the reboot has been done however an fsck has been forced so it may take a while longer than expected to get things back up and running, sorry for the unexpected delays.Update# 18th January 23:32 GMT - what should have been a routine patch and reboot has turned in to a disaster, the fsck ... Read More »