We are aware of the issues that started around 18:25 UK/London and are actively working to resolve this.
Updates to follow.
18:45 - Customer containers are being restarted the issue should be resolved.
Apologies for the inconvenience. due to a VZ Kernel bug causing a memory leak, we have no choice but to reboot this server, services will be resumed as soon as possible.
The server is up and services have been restored.
22nd May 2023We are aware of the outage of some services in Phoenix, this seems to be due to a raid failure on initial investigation.We are attempting to recover this.Updates to follow --- 09:45 22nd May 2023Unfortunately, the raid card is unable to recover the configuration, the cachecade device is switching from offline to online and ... Read More »
Update 21:50 GMT +0 17th NovemberWork went to plan, all services are starting.There are some issues with the management on the NAT OpenVZ services, this is being investigated but is not critical service-impacting. --- As per the email sent to impacted end users (pasted below) any updates will be posted here as required.--- Good ... Read More »