Christmas and New Year Support hours for 2017
For self-managed services, i.e. if you do not pay a specific management add-on, support and billing support will be unavailable between the 22nd December 2017 and 1st January 2018 inclusive.
For semi-managed or managed customers 24x7 365 support will be available via the managed support portal or via your dedicated support telephone number.
Standard infrastructure monitoring will continue as always so any infrastructure related issues, outages, network issues will be picked up and dealt with anyway without the need for a ticket being opened.
Any support tickets opened during this holiday period will not be answered until the 2nd January 2018 but you are welcome to open them anyway but they will automatically close after 3 days so if your question is important please open it after the 31st December.
Tuesday, December 19, 2017