Email sent to all users:

Good Afternoon,

 

An issue on this node has been picked up that is preventing new servers from being correctly provisioned and is also likely hampering disk performance to some degree which is expected to get progressively worse.

 

The issue is not critical but could change to being critical over time so we have no choice but to schedule a full reboot of this server, you are getting this email because you are impacted by this.

 

The node will be rebooted at 10:00 on the 25th May 2021 - the downtime is expected to be less than 15 minutes however we are allowing up to 1 hour in case any issues are encountered during the reboot.

 

All servers will be issued with a shutdown command at 10 am those that fail to respond to this by 10:05 will be effectively powered off, in some cases, you may need to manually start your server from the VPS control panel after the maintenance but we will try to avoid you having to do this if possible so the entire process is automated for you.

 

If you have any questions please open a support ticket, replies to this email may be missed. 

 

Kind regards,

 

Anthony Smith.

Team Inception Hosting.

Clouvider Limited.

 

Update: 10:01 - 25th May 2021 - Work is in progress.

Update: 10:07 - 25th May 2021 - The physical server is being rebooted now

Update: 10:11 - 25th May 2021 - All services restored.



Saturday, May 22, 2021

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