19:30 - 01st march 2019 - The issues on Kvm Node 9 are known, it seems the CPU frequency has locked down to 799MHz which is causing significant performance issues, investigation is ongoing and hopefully a full node reboot can be avoided.
The services labeled as KVM3 and Node12 are currently down - investigations are ongoing.Initial indications indicate a hardware failure so it may be a disisaster recovery scenario in which case all efforts will be made to restore services within 24 hours.Updates will follow as they become relevant.Update 20:27 - Data has been recovered which ... Read More »
18:51 (GMT/London) 12th Jan 2019 - The issue is known and is being investigated.
18:57 (GMT/London) 12th Jan 2019 - On further investigation it is apparent that the server has hung, a hard reset is being performed now.
19:01 (GMT/London) 12th Jan 2019 - All containers are starting now service will be restored very soon.
UK OpenVZ node 8 required a reboot due to a number of locked processes preventing containers from rebooting and general stability issues.
Services should be retored within 15 minutes.
There are some intermittant connectivity issues with stor1 Phoenix, this is being investigated.
Please visit the lowendsirit support forum for further details, you must be logged in to view.
Christmas and New Year Support hours for 2018 For self-managed services, i.e. if you do not pay a specific management add-on, support and billing support will be unavailable between the 21st December 2018 and 2nd January 2018 inclusive.For semi-managed or managed customers 24x7 365 support will be available via the managed support portal or via ... Read More »
Due to thespeed of the sales weekend a lot of UK VZ servers were provisioned on the wrong node creating a big imballance, this has started to significantly impact performance, there is no time to send out a bulk announcement and give everyone notice as it is already impacting customers. New hardware has been provisioned and some containers are ... Read More »
The bug that caused previous instability with the shared hosting service has been found and fixed, due to the nature of the issue an unplanned reboot was required.
Services should be restored by 22:20 (London) 27-11-2018 sorry for the inconvenience.
The issues with the shared hosting service are known and will be resolved in around 15 minutes, sorry for the inconvenience.
Last Update: 19:55 GMT (London) 22 Nov 2018