VZ27 UK issues 5th Aug 2020

Issues impacting the VZ27 UK server should be resolved within 45 minutes, the service is restarting now.

It is possible you may need to manually boot your server if it does not come back up on its own by 10:00 (UK/London)

Sorry for the trouble this was a silent failure so it was not picked up until the morning checks.

5th Aug 2020
Intermittent network issues Phoenix

The network issues in Phoenix are known, the local DC network team are investigating.

4th Aug 2020
USA Phoenix Store3 Down

16th July 2020: 08:30 (UK/London) There seems to be a hardware failure on this node, the network card is not being detected at all by the OS.Remote hands have been requested and acknowledged.ETA for recovery at this stage is unknown.Sorry for the inconvenience, updates will follow as they are available. 16th July 2020: 10:10 (UK/London)The issue ... Read More »

16th Jul 2020
Netherlands VZ20 Reboot

8th July 2020 - 18:27 VZ20 - Netherlands has suffered a kernel panic which was not recoverable, the VZ service failed entirely and the node had to be rebooted, this was all caught within a few minutes so disruption should be minimal, containers are booting now.Sorry for the inconvenience, the dump will be audited to see if there was a specific ... Read More »

8th Jul 2020
NAT UK VZ service issues [Resolved]

13:00 - The issues with the UK NAT VZ service are known and are being actively worked on, service will be restored as soon as possible.

15:00 - The issues have been resolved, if your container is showing offline it will boot fine when you click the reboot button.

10th Jun 2020
PayPal Payment Delays.

For the past 48 hours, some invoices/payments made via PayPal are remaining in an unpaid state, this is resulting in some services not being activated or some active services being suspended.PayPal has confirmed that this is an issue with their own IPN (Instant Payment Notification) system, they have manually pushed through many of the pending and ... Read More »

20th May 2020
mininode9vz7 reboot (Phoenix NAT)

This host node requires an emergency reboot due to a memory leak issue in the current kernel which is making things very unstable. Service should be restored by 14:30 15th May 2020 (UK/London) Service has been restored, if you were migrated from OpenVZ 6 late last year it is possible your container did not autostart however you should have no ... Read More »

15th May 2020
UK NAT Service Reboot - Issues continued

7th May 14:20 (UK/London) The UK NAT (mininode2) is being rebooted, following a large scale attack the node became unstable, work will continue this evening if the reboot does not restore full functionality Update: 19:18 - 7th May 14:20 (UK/London) - there has been significant corruption to the disk images, repairs are in progress. Update: ... Read More »

7th May 2020
UK (London) Service Balancing

04th May 2020 - 11:00amWith the Covid-19 pandemic the stress on resources has increased significantly, the network throughput and disk demands have literally gone up by 5 times in some cases, this has highlighted a number of issues one of which is balancing, as you will appreciate it is impossible to know which customers will make which demands on ... Read More »

4th May 2020
IPv6 UK/London Outage [Resolved]

09:45AM UK/London - 28th April 2020The issue with IPv6 in London is known, it is being worked on and I hope to have it back up and running by the end of the day, the issue was caused by the switch being overwhelmed when over a billion IPv6 addresses were used maliciously to scrape google.It was not an Inception Hosting customer that caused this ... Read More »

28th Apr 2020