Here is some general information regarding billing and payments.
PAYPAL
If you have paid by PayPal or set up a PayPal subscription the PayPal account must be in the same name as the billing contact otherwise your service may be suspended pending verification of your identity.
We do this to protect ourselves from fraud which in turn prevents malicious activities which can hurt all customers experiences.
If you have set up a subscription this is 100% your responsibility to maintain and look after any overpayments made as a result of failure to look after your own subscription will be held in credit on your account to be used against future invoices, this is covered during sign up and then again on your initial VPS Server Details email, and again on the bottom of each invoice if you have chosen to ignore all of this then no further discussion will be entered in to, almost every email you get related to your service will remind you of this including your cancellation confirmation which specifically reminds you to cancel your subscriptions.
Should you forget you set up a subscription and then pay manually the subscription payment will still be sent as this is the agreement you made with PayPal to send money on a set date again this will be held in credit, your Paypal subscription can be cancelled at any time, you do this via PayPal's website.
You can see how much credit you have in your account by clicking on the notifications text link at the top right after initially logging in.
Cancelled subscriptions
If PayPal has any problem at all sending the payment they will terminate the subscription agreement and send you an email stating that Inception Hosting has cancelled automatic payments, this is not the case it is done by PayPal, in order to find the reason please look into your own account or contact PayPal we do not have enough access to your account to look into this further.
Stripe
Depending on your method of payment used once you reach the Stripe portal it may take some time for the payment to register at our end, please allow up to 24 hours for this.
General
Invoices are generated 14 days in advance of the due date, you will also get a reminder 5 – 7 days prior to the due date, your product or service will be suspended at midnight GMT+0 on the due date if it has an outstanding invoice.
Termination of your service will occur within 7 – 10 days of your invoice being overdue at this point recovery is not possible.
As with anything in life your payment accounts and invoices are your responsibility to look after we do rely on third-party payment gateways such as PayPal and Stripe however from time to time things do go wrong that is why you are sent invoices 14 days in advance so there is always time to resolve any issues before they happen.
If your account is closed for none payment and you open another under a different email address your old unpaid invoices will be transferred to your new account with a 24-hour deadline.
We provide you with a method to correctly cancel or close an account simply allowing an invoice to become so overdue your account is closed is not the right way to do it.
