Jan 8th Phoenix OpenVZ Node 21 - emergency maintenance

12:41 GMT, 8th january 2017This server is being shut down to perform some emergency maintenance, a problem with solusvm is causing ploop based containers to exceed their constraints and fill up the disk with junk data.I had hoped to be able to keep this under control but it is affecting people more and more, the server is being rebooted and ... Read More »

Jan 1st Phoenix OpenVZ Node 21

Due to instability issues caused by a bug in solusvm this server requires an immediate reboot which is being performed now 11:41pm UK time. Service will be restored within 20 minutes.

Dec 22nd Christmas Holiday Support Hours.

Standard monitoring and alerting will remain in place 24x7 as always but only for dealing with any larger scale issues affecting multiple users or whole VPS nodes, for individual VPS support please see the operating dates below.   Un-managed clients (no separate paid support option)   Standard support will be unavailable between 13:00 ... Read More »

Dec 3rd UK Network issues

16:45 03-12-2016 - The network issues affecting some customers in the UK are known, it is an internal network issue at the DC and is being worked on, service should be restored soon

Oct 27th [COMPLETE]UK Stability emergency maintenance 28th Oct 2am BST

Due to a number of stability issues with the new hardware in the UK some extensive logging was done and sent to the hardware vendor, the issue has been identified and a patch has been sent, this will be applied between 2am and 3am BST, the pysical servers need to be powered off for this to be applied and the work will take around 1 hour.All ... Read More »

Oct 25th [Complete] UK KVM Node 2 reboot

15:04 25th October - A faulty ram module caused a hang/reboot around 9 hours ago, it is due to be replaced within 45 minutes, the reboot for doing this will be kept under 30 minutes.

Oct 23rd Netherlands attacks & service disruption

Today at around 20:45 a client with servers on multiple nodes was hit with a large scale attack which casued a lot of disruption, sadly Netherlands Node5 did not recover very well and a reboot is required to restore stability.Down time is not expected to exceed 30 minutes and the reboot will be performed at aroud 22:30, containers are being ... Read More »

Oct 18th [RESOLVED] UK Xen migrations - node reboot required & Disk IO issues continued

Unfortunately there have been a lot of issues with the migrations which has slowed progress considerably, the main issue right now is that the Xen HVM servers are running incredibly slow.   I believe a solution has been found however it requires a full node reboot, that is being done now 09:35 UK Time 18th October, total down time is expected ... Read More »

Oct 12th Netherlands OpenVZ node 5 reboot [COMPLETE]

16:30 GMT+0 12th October

Due to a storage issue on Netherlands OpenVZ Node 5 an unplanned reboot is required, Virtual servers are expected to be available again within 20 minutes.

 

Sorry for the inconvenience.


16:47 GMT+0 12th October

Virtual Servers are booting now.

 

Sep 24th UK node 3 - unplanned maintenance [continued 30th sep]

There is a problem with the storage on node3, it should be a simple fix but it has caused problems with the openvz service, all servers are being stopped for around 30 minutes while it is resolved.Update: due to the underlying issues the time it is taking to stop all the containers is slower than expected, the aim is now to have service restored ... Read More »

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