Jun 24th UK (Enfield/London) Issues

There has been a server hang impacting some customers, the server is back up now and virtual servers are starting.

A crash dump was created and will be analyzed to find the root cause and any necessary work will be done for stability.

Sorry for the inconvenience.

Jun 13th VPS Reverse DNS [RESOLVED]

The powerdns cluster has failed beyond recovery, it is being restored from backups now.

Any changes made in the last w hours may need to be re-added.

 

Sorry for the inconvenience it is expected to be resolved by the end of the day today.

UPDATE: The work has been complete.

Jun 12th [RESOLVED] Netherlands OpenVZ Node 5 - issues

12th June 2017 @ 15:30 - The issues on node 5 are known, they are being worked on, service should be restored soon.

12th June 2017 @ 15:51 - The containers needed to be stopped and the node was rebooted, service should be restored fully within minutes, further root cause investigations will continue.

Jun 9th Phoenix Xen Emergency reboot

09th June 2017 @ 11:38 (UK Time)The node is starting to hang due to issues with the Xen network stack, guest servers are bing shut down to clear this issue and while this is being patched the opportunity is being used to apply all outstanding XSA security patches.The server will be back up within 30 minutes, sorry for the inconvenience but ... Read More »

May 19th Netherlands Node 5 unplanned reboot

As many of you on this node are aware some performance issues have been present periodically.

The node hung around 15 minutes ago so the opportunity was taken to upgrade the server, unfortunately only half the ram arrived but it was put in to see if it helps.

Service will be restored within 15 minutes.


May 2nd UK Services - issues Enfield.

16:10 - 2nd May - The issues in the UK affecting some customers are known, it is being investigated everything should be back up within 30 minutes.

Sorry for the inconvenience.

Apr 23rd Netherlands connectivity issues [RESOLVED]

10:20 23rd April: The issues with connectivity in the netherlands are known and are bing investigated.

10:35 23rd April: The cause was a customer being hit with a DDOS attack, this has been mitigated.

Apr 18th UK Services - issues Enfield.

21:40 - 18th April 2017 - The issues in the UK affecting some customers are known, it is being investigated everything should be back up within 30 minutes.

Sorry for the inconvenience.

Apr 10th UK OpenVZ node 6 and 3(a+b) reboot

Due to serious performance issue UK OpenVZ node 6 requires an immediate reboot, some of you are aware and have been in contact regarding the performance issue on this node, while the issue has been identified there is a bit of work to be done to fully resolve the issue, that work was planned for April 15th however due to the immediate performance ... Read More »

Mar 24th Phoneix Node 21 reboot

07:38 GMT+0 - 24th March 2017 - Node 21 in Phoenix requires an urgeant reboot due to a locked container generating significant load, service should be restored within 15 minutes.