Support hours are restricted during the Christmas holiday period, from the 21st December to the 4th January end user support is only available to managed or semi managed customers via the managed support telephone numbers you have.
For all self-managed/unmanaged customers:
If any infrastructure related issues occur automated monitoring will pick this up and it will be dealt with, if you feel you have a support issue that is beyond your control please open a support ticket with [INF] in the subject line and it will be looked at as long as the following information is provided and actions have been taken:
1) Please provide a traceroute/mtr for any network related questions.
2) Please try to reboot your server from the solusvm control panel.
3) Please provide details of the last things you did before losing access if applicable
If any tickets are opened without supporting information they will be closed without receiving a reply.
Maandag, December 21, 2015
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