KVM14 (Amsterdam) issues [RESOLVED]

14th Jan 2022 @ 15:45. (UK/London)Good Afternoon,The issues surrounding KVM14 in Amsterdam are known and under investigation.Updates to follow.   14th Jan 2022 @ 16:00. (UK/London) Services have been restored, the bug has been tracked down to an XFS related issue, updates and workarounds have been applied however further maintenance may be ... Read More »

14th Jan 2022
STOR3/Node23 Phoenix - Hardware fault [RESOLVED]

Around 4am uk/London time on the 31st December 2021 a power loss was logged on the server known as STOR3 (Node23) which caused an outage, while waiting for engineers on site to conduct further analysis the server has gone down again around 12:34pm uk/London time. On this occasion the chassis has recorded a failed memory module, as such a number ... Read More »

31st Dec 2021
VZ23 Phoenix - reboot. [Complete]

16th Nov 2021 @ 14:12 - The server has hung and is not responsive, the reboot is required to restore the service.

Updates will follow.


16th Nov 2021 @ 14:26 - the server has been restored along with all services.

16th Nov 2021
UK - VZ27 - Node reboot

29th September 2021 - 13:27 (UK/London)Due to a kernel-related issue causing a memory leak customers are unable to interact with virtual servers, as such the server is being rebooted under emergency maintenance. Please stand by for updates   29th September 2021 - 14:05 (UK/London)   All services have been restored, if you have any further ... Read More »

29th Sept 2021
VZ27 Network issues (London) (resolved)

21st Aug 2021 - 12:45 (UK/London Time): We are aware of the issues impacting VZ27 London, they are being worked on now and we hope to have all services restored as soon as possible. 21st Aug 2021 - 12:49 (UK/London Time): All issues resolved and containers started, due to the shutdown required of the container service it is not possible for us to ... Read More »

21st Aug 2021
UK/London Network issues

We are aware of some network issues causing connectivity problems from some locations in London, this is under active investigation.

8th Jul 2021
Mininode1VZ7 - Netherlands - Node reboot [COMPLETE]

10:50 8th Jun 2021 - Due to a kernel issue preventing containers from starting this node requires a reboot, this will be done immediately following this announcement.

11:05 8th June 2021 - Work complete containers are now starting as expected, any issue please raise a ticket for assistance.

8th Jun 2021
Mininode2vz7 - HAProxy & general issues [RESOLVED]

The issues with haproxy (reverse proxy domains) on Mininode2vz7 are known, service should resume within the next 48 - 72 hours.   Update: 09:45 - 5th June 2021 The issues with HAproxy have been tied to a number of containers, updates have been made to prevent further issues, in doing so however the container service was forced to restart, it ... Read More »

5th Jun 2021
UK VZ27 - issues [RESOLVED]

16:45 - 4th June 2021 - We are aware of the issues on VZ27 UK, they are being actively worked on now. 17:59 - 4th June 2021 - The issue is resolved, it is however possible you may need to manually boot your container if it halted unexpectedly we cannot do this manually as it is not possible to tell which user servers were intentionally offline.  Read More »

4th Jun 2021
Scheduled node reboot KVM10/Node10 UK/London - 25th May 2021 [Complete]

Email sent to all users: Good Afternoon,   An issue on this node has been picked up that is preventing new servers from being correctly provisioned and is also likely hampering disk performance to some degree which is expected to get progressively worse.   The issue is not critical but could change to being critical over time so we have ... Read More »

22nd May 2021