VZ27 UK - degraded service

11:30 - 17th Jan 2021 - The issues impacting VZ27 UK are known and are being actively worked on   12:40 - 17th Jan 2021 - All containers are being stopped and the node rebooted, it is likely full service will be restored within 1 hour of the reboot, some containers are locked and are having to be manually shut down.   13:10 - 17th January ... Read More »

17th Jan 2021
KVM10 - Backup system stopped

email sent to all impacted users: As you may have observed between midnight and 3am UK/London time the service on KVM10(node10) is becoming seriously degraded, it is being caused by the disaster recovery backup system. Due to the obvious impact this is having for a fairly long time every night it has been stopped, while these were only ever ... Read More »

13th Dec 2020
NAT - Mininode9vz - reboot [COMPLETE]

29th Nove 2020 - 16:37: Due to a number of hung unkillable containers on the node, a reboot is required, service will be resumed as soon as possible.

 

Sorry for the inconvenience.

29th Nov 2020
Degraded performance KVM9 (UK/London) [RESOLVED]

The control panel (SolusVM) that manages the nodes has managed to generate over 30,000 processes stuck in wait, all taking up CPU time. this has been reported upstream as a bug. A fix has been launched however killing 30,000 LVM based processes has put the server under significant further load, it will be left for 30 minutes to complete however ... Read More »

28th Nov 2020
Node10 connectivity issues [RESOLVED]

The connectivity issues on node10(KVM10) are known and being investigated.

 

Updates to follow.

28th Nov 2020
[RESOLVED] Stor3/Node23 Down Phoenix USA (KVM)

Good Morning,   The issues impacting Stor3 are known, all access was lost a little while ago, the remote KVM/IPMI device is also unresponsive, remote hands are currently investigating. When more updates are available they will be placed here.   If the server requires a power cycle and this has been a software-related event then it is likely ... Read More »

27th Nov 2020
UK VZ27 Node reboot

08:42PM - 05th September Due to significant performance issues that have been traced back to a hung container that is causing significant disk I/O issues node VZ27 needs an immediate reboot.This will take place as soon as this announcement goes live and hopefully, everything will be back up within an hour.Those that were on OpenVZ 6 that got ... Read More »

5th Sep 2020
USA VPS Control Panel issues [Resolved]

The issues are known, things may take a while to respond or actions may say they are done when nothing has changed e.g. reinstalls reboots, VNC is also impacted.

This is an intermittent network issue outside of our network boundary, communication has been sent to the responsible party and hopefully, this will be resolved within 24 hours.

28th Aug 2020
Phoenix Storage server migrations [Complete]

Below is the email sent to all impacted users, updates and progress when work begins will be below the email:Good Afternoon, Recently new configuration of storage nodes was deployed after learning lessons from the older hardware configurations and limitations. The difference in performance between the old and new configs is quite literally night ... Read More »

25th Aug 2020
VZ27 UK issues 5th Aug 2020

Issues impacting the VZ27 UK server should be resolved within 45 minutes, the service is restarting now.

It is possible you may need to manually boot your server if it does not come back up on its own by 10:00 (UK/London)

Sorry for the trouble this was a silent failure so it was not picked up until the morning checks.

5th Aug 2020