21st Aug 2021 - 12:45 (UK/London Time): We are aware of the issues impacting VZ27 London, they are being worked on now and we hope to have all services restored as soon as possible. 21st Aug 2021 - 12:49 (UK/London Time): All issues resolved and containers started, due to the shutdown required of the container service it is not possible for us to ... Read More »
We are aware of some network issues causing connectivity problems from some locations in London, this is under active investigation.
10:50 8th Jun 2021 - Due to a kernel issue preventing containers from starting this node requires a reboot, this will be done immediately following this announcement.
11:05 8th June 2021 - Work complete containers are now starting as expected, any issue please raise a ticket for assistance.
The issues with haproxy (reverse proxy domains) on Mininode2vz7 are known, service should resume within the next 48 - 72 hours. Update: 09:45 - 5th June 2021 The issues with HAproxy have been tied to a number of containers, updates have been made to prevent further issues, in doing so however the container service was forced to restart, it ... Read More »
16:45 - 4th June 2021 - We are aware of the issues on VZ27 UK, they are being actively worked on now. 17:59 - 4th June 2021 - The issue is resolved, it is however possible you may need to manually boot your container if it halted unexpectedly we cannot do this manually as it is not possible to tell which user servers were intentionally offline. Read More »
Email sent to all users: Good Afternoon, An issue on this node has been picked up that is preventing new servers from being correctly provisioned and is also likely hampering disk performance to some degree which is expected to get progressively worse. The issue is not critical but could change to being critical over time so we have ... Read More »
18th May 2021 - 08:45 An issue has been found preventing containers from rebooting or starting, as this is impacting multiple users the server is being rebooted under emergency maintenance, it is believed to be as a result of the previous migration so a reboot is expected to resolve the issue. Updates will follow, the reboot is happening ... Read More »
06:30am - 28th April 2021 - Due to stability issues with VZ27 the node needs to be rebooted as this is impacting most if not all customers on the node this morning.
07:20am - 28th April 2021 - The reboot is complete containers are starting, the initial load spike should abate within the hour.
We are aware of the networking issues impacting some services in London.
This is currently under investigation.
Update: 12:03 1st April 2021 - The issue has been identified, we are working on a resolution, updates on our upstream status page: https://www.clouviderstatus.net
Email sent to all impacted customers below, should anything go off plan or change updates will be put here. There have been some issues with stability on VZ31ams since the initial migration and upgrade. They are starting to present again just 30 days after the previous maintenance, as a result, we are planning to stand up additional hardware ... Read More »