Christmas and New Year Support hours for 2017 For self-managed services, i.e. if you do not pay a specific management add-on, support and billing support will be unavailable between the 22nd December 2017 and 1st January 2018 inclusive.For semi-managed or managed customers 24x7 365 support will be available via the managed support portal or via ... Read More »
10:16pm 14th Dec 2017 - A number of issues have been picked up on this node which is seriously impacting performance, the root cause has been quickly identified however the only resolution requires a reboot, this is being done as quickly as possible servers should be up within 20 minutes of this message, sorry for the inconvenience.10:46pm 14th ... Read More »
12:30 - 16th Nov - The network issues in Phoenix are known, it has been escalated to the Network Ops guys and hopefully, it will be resolved soon. Sorry for the inconvenience.12:47 - 16th Nov - The issues were resolved a few minutes ago, the root cause was a locked up line card which impacted some of the VLAN's in the DC, this has been fixed ... Read More »
Due to an OpenVZ issue, there are currently over 30k unkillable processes running on the node which has impacted performance to the degree an emergency reboot is required, sorry for the inconvenience.
Services should be back up by 13:15 UK time, reboot Triggered 12:50 UK time.
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