Email sent to all impacted users below:
ONLY XEN IS IMPACTED.
As of the 28th February 2020 Inception Hosting Limited will no longer be providing or maintaining any UK XEN Based virtual servers, it has been somewhere in the region of 3 years since a single Xen based package has been sold as most people have migrated to KVM.
It has now reached a point whereby it is costing money to maintain the service, i.e. it is running at a none negligible loss.
Because of the differences between Xen and KVM it is simply not possible to do a hands off migration on your behalf as such you will need to self migrate on to KVM.
There is no problem keeping the same IP address when you migrate to KVM to make the transition simple for you.
- If you need to migrate data and keep your IP's, open a ticket requesting a replacement VPS, one will be provided for you likely with upgraded specs compared to what you have now in terms of RAM, the KVM VPS will be free and at no additional cost up to the 28th February, the anniversary date of your service will then be transferred over and billing will continue as normal, when you confirm migration has been done update the ticket to request the IP's are swapped, the Xen VPS will be terminated either on the 28th February or if you confirm this can be done sooner after migration.
- If you are not concerned about data and have your own backups then again just open a ticket requesting the upgraded replacement and that will be done and the IP's swapped and the Xen server (old VPS) terminated straight away and your billing cycle will continue as it was but for he new VPS
- If you are not concerned about data or IP's then just mention that in the ticket and your new KVM VPS will be provisioned for you.
- If you do not want to migrate to KVM at all and would rather find another Xen host then you can opt to either get a pro rated refund (only for annual or semi annual payments made in the last 6 months) or you can opt to have a copy of your full raw disk image made available so another host offering Xen can import it directly minimizing fuss for you.
If you are on a Month to Month payment/contract right now then please simply do not renew or put in a ticket ASAP to get migrated, a full month + 1 days notice has been given so no one should be in a position of having to pay for just a few days to renew.
As always these decisions are never taken lightly and the options outlined above are meant to cover as many scenarios as possible but if you wish to discuss anything different that works better for you then please open a ticket to discuss.
To view available packages you can move too see: https://inceptionhosting.com/vps.html
You do not have to stick to the same location, it is fine if you want to switch to SSD cached KVM in the USA, SSD cached KVM in the UK, OpenVZ 7 in any location or Pure SSD KVM in the UK, all efforts will be made to accommodate you.
It is important that you act sooner rather than later, please do not ignore this email.
Thank you for your understanding.
Inception Hosting Limited.
Monday, January 27, 2020