We have been aware of some stability issues with Phoenix's OpenVZ and KVM Storage servers.
This only impacts legacy services on hardware within ioflood.
We are investigating.
Initially, it seems that some customers may be under DDOS attack. We have no dedicated DDOS mitigation platform on this network, which means that a single large attack on 1 or 2 customers or active IP addresses in the subnet is causing issues for everyone.
We have moved the impacted customers to the clouvider network to mitigate this, we will continue to monitor the situation over the weekend and take action as required.
Updates will follow.
13th Jan 2024 - 11:50am (UK/London)
The attacks have continued, however, and without a significant mitigation platform, we have had to continue moving virtual servers being impacted to the clouvider network; this does involve an IP change however, that may be a better option than being offline all together.
We will continue to monitor the situation.
13th January - 15:12 (UK/London)
The entire host node is now unavailable, we are starting to suspect significant issues at the ioflood data centre, we are trying to raise an engineer.
If we can regain access to the server, we will immediately move all customer data out to our own network and re-number individual servers.
If no access can be regained within 1 working day we will recreate any impacted services.
13th January - 19:01 (UK/London)
We have regained access to the server, we are transferring all services now, when your server is back up it will have a new IP, it is understood this will be inconvenient but we cannot be in this situation again.
14th January - 15:30 (UK/London)
All containers and KVM VPS servers have been moved to the Clouvider network, please login to the VPS control panel to get your new IP address details at hyyps://usadmin.inceptionhosting.com
Friday, January 12, 2024
