Phoenix - Raid Failure - 22nd May 2023 [RESOLVED]

22nd May 2023We are aware of the outage of some services in Phoenix, this seems to be due to a raid failure on initial investigation.We are attempting to recover this.Updates to follow --- 09:45 22nd May 2023Unfortunately, the raid card is unable to recover the configuration, the cachecade device is switching from offline to online and ... Read More »

22nd May 2023
Phoenix maintenance 3pm 17th to 3pm 18th November [COMPLETE]

Update 21:50 GMT +0 17th NovemberWork went to plan, all services are starting.There are some issues with the management on the NAT OpenVZ services, this is being investigated but is not critical service-impacting.   --- As per the email sent to impacted end users (pasted below) any updates will be posted here as required.---   Good ... Read More »

17th Nov 2022
UK/London KVM9 - imminent failure, emergency maintenance. [Complete]

1st July 09:00: We have discovered what we believe to be an imminent raid failure on this server, one of the disks has gone offline completely this morning and is not responding at all, while the other disk is up and showing no logged issues the write speed is incredibly low, <1 MB/s while the read speed is as expected.As a result and due to ... Read More »

1st Jul 2022
KVM14ams - Network outage [RESOLVED]

16th June 2022 @ 12:35 (UK/London) We are aware of the issues surrounding KVM14ams (Amsterdam), currently, we believe it is possible the network card or potentially just the fibre has failed, we are conducting tests and will update you once we know more. Updates to follow   16th June 2022 @14:35 (UK/London)The optics have been replaced and ... Read More »

16th Jun 2022
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