11:53 - 11th June 2019 - Some more significant hardware issues have been found while replacing the CPU cooler, a full check is being done, before putting the services back in to production, this could take up to 16:00Updates will follow as more information is known.12:40 - 11th June 2019 - It is apparent there is substantial filesystem damage due ... Read More »
Monday may 27th - 12:00 The issues with the shared hosting are know, work in in progress to recover it.Monday may 27th - 15:45 There are some issues within the WHM/cpanel system preventing some account restores as such this has been escalated and is awaiting the attention of seniour WHM support staff, if there is no way forward found by the end of ... Read More »
The issues impacting KVM Node 7 are known and investigation is in progress.The swap partition on the host node went ready only according to the console which locked up the host node.As this stage it is not known if this is as a result of the updates or a disk issue, initial checks on the disks indicate no issues.For now the swap partition has been ... Read More »
All work is complete, please open a ticket if you have any issues after checking to make sure no ISO's are mounted within solusvm. email sent to all customers below: Following the recent significant security issues with intel processors all physical servers need to be updated and rebooted. This will take place between 09:00 and ... Read More »
As per the email sent on the 29th April (pasted below) maintenance will go ahead as planned at 1pm today, any issues or updates required will be placed here:email: Due to the recent issues with STOR2 some upgrades to the physical host node are planned, increased memory and a new storage controller cache are to be fitted on the 10th May 2019 at ... Read More »
18th April 2019 The performance issues are known on UK STOR2 however tests have shown that either uploading from or writing files to the server from another source i.e. buffered writes and cached reads it has never fallen much below 100 MB/s i.e. the link speed so I am happy that the server is performing acceptable for its attached products ... Read More »
25th march 2019 - 10:47am (London/UK) Due to a locked container this node is becoming unstable due to the mounting unkillable process numbers, a node reboot is required before this starts significantly impacting performance and stability.A reboot is going through now containers should be restored within 15 minutes. 25th march 2019 - ... Read More »
19:30 - 01st march 2019 - The issues on Kvm Node 9 are known, it seems the CPU frequency has locked down to 799MHz which is causing significant performance issues, investigation is ongoing and hopefully a full node reboot can be avoided.
The services labeled as KVM3 and Node12 are currently down - investigations are ongoing.Initial indications indicate a hardware failure so it may be a disisaster recovery scenario in which case all efforts will be made to restore services within 24 hours.Updates will follow as they become relevant.Update 20:27 - Data has been recovered which ... Read More »
18:51 (GMT/London) 12th Jan 2019 - The issue is known and is being investigated.
18:57 (GMT/London) 12th Jan 2019 - On further investigation it is apparent that the server has hung, a hard reset is being performed now.
19:01 (GMT/London) 12th Jan 2019 - All containers are starting now service will be restored very soon.