1st July 09:00: We have discovered what we believe to be an imminent raid failure on this server, one of the disks has gone offline completely this morning and is not responding at all, while the other disk is up and showing no logged issues the write speed is incredibly low, <1 MB/s while the read speed is as expected.As a result and due to ... Read More »
16th June 2022 @ 12:35 (UK/London) We are aware of the issues surrounding KVM14ams (Amsterdam), currently, we believe it is possible the network card or potentially just the fibre has failed, we are conducting tests and will update you once we know more. Updates to follow 16th June 2022 @14:35 (UK/London)The optics have been replaced and ... Read More »
We have found an issue causing performance issues and preventing containers from starting that has been traced back to a known issue with the current VZ kernel on the node, as such we are having to reboot the server following an update. We will restore service as soon as possible, updates to follow. Wednesday, 4 May 2022, 09:30 Work is ... Read More »
There is an issue with the chassis impacting these 2 nodes which is causing CPU throttling due to a fault on the power modules, replacing the supplied independently in series has not resolved this so the backplane is likely at fault. The only viable solution is to migrate all servers to other nodes which will be started now, we hope to clear ... Read More »
11th April 2022 - 08:30UK Node VZ27 requires a reboot due to instability following kernel patching to resolve memory allocation issues. We will complete this work as soon as possible. 11th April 2022 - 08:45 The work is complete, containers are starting, things may take a little while to settle due to the volume of services starting within ... Read More »
14th Jan 2022 @ 15:45. (UK/London)Good Afternoon,The issues surrounding KVM14 in Amsterdam are known and under investigation.Updates to follow. 14th Jan 2022 @ 16:00. (UK/London) Services have been restored, the bug has been tracked down to an XFS related issue, updates and workarounds have been applied however further maintenance may be ... Read More »
Around 4am uk/London time on the 31st December 2021 a power loss was logged on the server known as STOR3 (Node23) which caused an outage, while waiting for engineers on site to conduct further analysis the server has gone down again around 12:34pm uk/London time. On this occasion the chassis has recorded a failed memory module, as such a number ... Read More »
16th Nov 2021 @ 14:12 - The server has hung and is not responsive, the reboot is required to restore the service.
Updates will follow.
16th Nov 2021 @ 14:26 - the server has been restored along with all services.
29th September 2021 - 13:27 (UK/London)Due to a kernel-related issue causing a memory leak customers are unable to interact with virtual servers, as such the server is being rebooted under emergency maintenance. Please stand by for updates 29th September 2021 - 14:05 (UK/London) All services have been restored, if you have any further ... Read More »
21st Aug 2021 - 12:45 (UK/London Time): We are aware of the issues impacting VZ27 London, they are being worked on now and we hope to have all services restored as soon as possible. 21st Aug 2021 - 12:49 (UK/London Time): All issues resolved and containers started, due to the shutdown required of the container service it is not possible for us to ... Read More »