Christmas & New Year support hours 2018

Christmas and New Year Support hours for 2018 For self-managed services, i.e. if you do not pay a specific management add-on, support and billing support will be unavailable between the 21st December 2018 and 2nd January 2018 inclusive.For semi-managed or managed customers 24x7 365 support will be available via the managed support portal or via ... 閱讀全文 »

14th Dec 2018
UK OpenVZ Migrations

Due to thespeed of the sales weekend a lot of UK VZ servers were provisioned on the wrong node creating a big imballance, this has started to significantly impact performance, there is no time to send out a bulk announcement and give everyone notice as it is already impacting customers. New hardware has been provisioned and some containers are ... 閱讀全文 »

29th Nov 2018
UK Shared Hosting [RESOLVED]

The bug that caused previous instability with the shared hosting service has been found and fixed, due to the nature of the issue an unplanned reboot was required.

Services should be restored by 22:20 (London) 27-11-2018 sorry for the inconvenience.

27th Nov 2018
UK Shared Hosting

The issues with the shared hosting service are known and will be resolved in around 15 minutes, sorry for the inconvenience.

Last Update: 19:55 GMT (London) 22 Nov 2018

22nd Nov 2018
UK Node 7 issues [RESOLVED]

There has been a kernel panic, as this is the second time in a short period the node is being reverted to a slightly older version.

Services should be restored within 30 minutes

last update: 13:50 GMT (London)

22nd Nov 2018
NETHERLANDS - Network down [RESOLVED]

Good Morning,update 10:16AM GMT (London)i3d are currently having network issues, this is impacting almost all services in the Netherlands through Inception hosting, it has been reported, please do not reboot your services via solusvm, the servers are reachable via iDRAC and they are confirmed to be running fine this is only network related.last ... 閱讀全文 »

21st Nov 2018
Phoenix VPS Issues [Awaiting official RFO]

Good Morning, Some of the VPS nodes in Phoenix are going doan hard, it seems to be power related, assistance and updates have been requested from the DC. Sorry for the inconvenience.   Update# There are datacenter wide power issues at PhoenixNAP which houses the servers, once power is confirmed stable the services will be brought back up and ... 閱讀全文 »

13th Nov 2018
OpenVZ Node 7 UK Reboot

UK OpenVZ node 7 has become unresponcive, the server is being rebooted now.

Sorry for the inconvenience, services will be restored within 15 minutes.

12th Nov 2018
UK OpenVZ Node 3b Issues [RESOLVED]

The VZ service on UK OpenVZ node 3b is causing issues for a number of containers, the server requires a reboot, services will be back online as soon as possible.

12th Sep 2018
[RESOLVED] Netherlands Network issues - all services

25th Aug 2018 - 14:50: There are networking issues in the Netherlands, I have reached out to the DC network team for updates, the servers are fine and can be reached through out of band access/DRAC.25th Aug 2018 - 17:00: A customer was targeted in a massive DDOS attack impacting all services, options going forward to mitigate this sort of ... 閱讀全文 »

25th Aug 2018