UK/London KVM9 - imminent failure, emergency maintenance. [Complete]

1st July 09:00: We have discovered what we believe to be an imminent raid failure on this server, one of the disks has gone offline completely this morning and is not responding at all, while the other disk is up and showing no logged issues the write speed is incredibly low, <1 MB/s while the read speed is as expected.As a result and due to ... Läs mer »

1st Jul 2022
KVM14ams - Network outage [RESOLVED]

16th June 2022 @ 12:35 (UK/London) We are aware of the issues surrounding KVM14ams (Amsterdam), currently, we believe it is possible the network card or potentially just the fibre has failed, we are conducting tests and will update you once we know more. Updates to follow   16th June 2022 @14:35 (UK/London)The optics have been replaced and ... Läs mer »

16th Jun 2022
Mininode2vz7 - reboot required. [RESOLVED]

We have found an issue causing performance issues and preventing containers from starting that has been traced back to a known issue with the current VZ kernel on the node, as such we are having to reboot the server following an update.   We will restore service as soon as possible, updates to follow.   Wednesday, 4 May 2022, 09:30 Work is ... Läs mer »

4th May 2022
UK KVM6 and VZ25-SSD issues and migration. [RESOLVED]

There is an issue with the chassis impacting these 2 nodes which is causing CPU throttling due to a fault on the power modules, replacing the supplied independently in series has not resolved this so the backplane is likely at fault.   The only viable solution is to migrate all servers to other nodes which will be started now, we hope to clear ... Läs mer »

30th Apr 2022
VZ27 - reboot

11th April 2022 - 08:30UK Node VZ27 requires a reboot due to instability following kernel patching to resolve memory allocation issues. We will complete this work as soon as possible.   11th April 2022 - 08:45 The work is complete, containers are starting, things may take a little while to settle due to the volume of services starting within ... Läs mer »

11th Apr 2022
KVM14 (Amsterdam) issues [RESOLVED]

14th Jan 2022 @ 15:45. (UK/London)Good Afternoon,The issues surrounding KVM14 in Amsterdam are known and under investigation.Updates to follow.   14th Jan 2022 @ 16:00. (UK/London) Services have been restored, the bug has been tracked down to an XFS related issue, updates and workarounds have been applied however further maintenance may be ... Läs mer »

14th Jan 2022
STOR3/Node23 Phoenix - Hardware fault [RESOLVED]

Around 4am uk/London time on the 31st December 2021 a power loss was logged on the server known as STOR3 (Node23) which caused an outage, while waiting for engineers on site to conduct further analysis the server has gone down again around 12:34pm uk/London time. On this occasion the chassis has recorded a failed memory module, as such a number ... Läs mer »

31st Dec 2021
VZ23 Phoenix - reboot. [Complete]

16th Nov 2021 @ 14:12 - The server has hung and is not responsive, the reboot is required to restore the service.

Updates will follow.

 

16th Nov 2021 @ 14:26 - the server has been restored along with all services.

16th Nov 2021
UK - VZ27 - Node reboot

29th September 2021 - 13:27 (UK/London)Due to a kernel-related issue causing a memory leak customers are unable to interact with virtual servers, as such the server is being rebooted under emergency maintenance. Please stand by for updates   29th September 2021 - 14:05 (UK/London)   All services have been restored, if you have any further ... Läs mer »

29th Sept 2021
VZ27 Network issues (London) (resolved)

21st Aug 2021 - 12:45 (UK/London Time): We are aware of the issues impacting VZ27 London, they are being worked on now and we hope to have all services restored as soon as possible. 21st Aug 2021 - 12:49 (UK/London Time): All issues resolved and containers started, due to the shutdown required of the container service it is not possible for us to ... Läs mer »

21st Aug 2021